Has anyone placed an order with Connick Gift Solutions???!!!

Hi all!

Im so not happy with Connick Gift Solutions!!

I placed an order for 2 lovely engraved silver dominos sets from them for our best man and father of the bride nearly 2 months ago and as it states on the website i allowed the 28 working days and some more. I phoned them at the start of last week to ask what was happening to my order and was told the had no stock left of the domino sets but they should be in that week and they would phone me back on friday to confirm this. No call back! I finally got through to them today after the line being busy all morning to be told they would never be getting them back in stock??!!! And that i could have the mini dominos sets and would be refunded half the price and they are half the price. I asked if i could see what they look like but no image on the website.

She says she is refunding me today and has promised me the "mini" dominos sets will be with me by saturday. She asked for the 3 digit security pin on my card. Does she need this to refund???

She would give no reason or even say sorry as to why they had not emailed or phoned me to let me know i would never recieve my order and now with 11 days till i fly to Cyprus for my wedding i have no idea if i will either recieve my order or will even like the "mini" domino sets!!!!

Has anyone else had any problems with them???


Lisa xx

I am two in a very similiar situation!!! I placed my order 22/9/09... and I have tried every possible way of contacting them..no response...did you manage to sort your problem out?

Hi all,

Ive also got a problem with connick. I placed my order in early September and still have not recieved it!!! I've tried to ring with no response, i've sent emails again with no response. I've now gone to trading standards which I advise you all to do so we can build a good case. They wanted me to send connick a letter (via recoreded delivery) saying I want my gifts in 10 days or a full refund-it is now day 7 and nothing. If i've recieved nothing by 10days I have to contact trading standards and they'll take it further!


Good Luck Everybody let me know how everyone does!

Hiya,

I placed an order worth £80 with Connick on 5th August 2009 and was told that as it was the busy period my order would be processed end of september. I called them on the 7th October and was told i would have my order shortly but to date have received nothing.

I have tried calling them numerous times a day every day for nearly two weeks now and never get an answer nor do they reply to my emails. I am very frustrated by this so will follow your advice and send a letter by recorded delivery and have already contacted trading standards.

Fingers crossed for us all

Hi,

Im having the same problem. I ordered my gifts (a total of £120) in August and called them in October, I was told that they were waiting for one item to come in stock and I should receive them in a few weeks...still nothing

I'm going to try and call again this week and if not will send a letter,

Good luck with all!

Xx

I am glad I found you all ! I am a YAYW person and was going to post a message to see if anyone had used them as I have been waiting a month for an item and not heard from them. I have called them (no reply no answerphone) I have e mailed them (4 times) and now I will also be writing to them via registered post. really annoyed as we got married 6 weeks ago and have ordered gifts for our parents and wanted to give them to them by Christmas.
I wouldn't advise anyone to use this company go to confetti.com instead I wish I had.

Can someone please send me the number for them, I have still not recieved my order and there website is not avaliable

x

Hiya,

I placed an order with Connick beginning August 09 and still have not received it. Had to go through Consumer Direct and send a letter by recorded delivery to Connick stating that i wanted my goods or a full refund in 10 days. Having heard nothing it has now been passed to Trading Standards who i have to provide all relevant information to but have been told that the likely hood of receiving my goods or a refund are very slim. Now the web site is no longer available it makes it even more obvious i am out of pocket as is a lot of others. The telephone number for Connick is 0121 233 0307 but they never answer the phone regardless of what time of day you call.

GOOD LUCK




:\?

I am so angry with this company for taking everyone's money and not sending the goods, especially for those who had spoken to them and were told the items were on their way.
The website is not available now so I think we can all assume that we are out of pocket , I am soo annoyed , my husband says put it down to experience and move on, but how dare this company take people's hard earned money and then not come up with the goods.
I got their leaflet through one of the wedding magazines (can't remeber which one) future brides just be careful when ordering from these brouchures and leaflets. Stick with well known ones like confetti.com

Do you know who they banked with? Only reason I asked is my sister was in a very similar situation as you guys, but with a different site. She was getting so upset. Luckily they used paypal and we were able to launch a dispute. Paypal gave them 10 working days to send our goods, and if they didn't then we'd win and get our money back.
They ended up giving us a money back.

Try and check you invoice from them and see if you can get a banking link x

Hi All,

I went into the store a few weeks ago and it's now changed hands (giftgift). I spoke to Tana and she has taken on all the orders from Connick's. I managed to get m gifts and she gave me her mobile number to pass onto others that were having problems. 07891 817 671

Good Luck! X

Hiya,

I am so pleased to hear that at least one of us has eventually received their
goods even though you had to personally go get them.

I was really happy to hear that Tana was taking on orders from Connick and that she provided a contact number. I have tried to call this number several times but the message i get is that the number is not in service, has anyone else had any luck getting through??

Cheers x

I have tried to call the number for Tanya and it is unobtainable there is no information for Gift Gift on the internet so I am dubious about the information posted by Mrs Homer 2 B.
I have spoken to Trading Statndards who put me on to a company that tell you iff companies have gone into liquidation. The official line is as follows:
The company Connick Gifts have gone into liquidation which is why their website is no longer available. If you have ordered goods and paid for then by credit card it is "possible" that you credit card company may refund you the money. If like me you have paid by debit card / cheque then there is no way that you can get your money back from your bank and you have lost your money (unfortunately) . I am putting this down to a bad experience and in future will probably use my credit card to pay for future purchases from unknown companies so that if they do go into liquidation I don't loose my money.
Sorry to be the bearer of bad new but hope this helps.

Just found this thread.... Looks like they are in administration then!! Was going to buy bridesmaid jewellrey. Its a shame cos I used them about 18 months ago for loads of wedding stuff and they were fantastic so is a shame and really surprise they have gone bust!!

Have to get searching somewhere else now!!

Thanks for the update Alibee. I am in contact with trading standards who want me to send them invoices, copies of letters sent etc but it all seems like a waste of time when there is no chance of getting my money back.

Like you i paid by debit card so will just have to put it down to experience.

Cheers x