I rather nervously ordered dresses from jjshouse.com.....
Hi! I have found a dress in a shop here in the Uk which is PERFECT but coming in at £1200, almost double my budget, as we're getting married on a bit of a shoestring. (I know, I should never have tried it on, lol!). I've been having kittens about how on earth I was going to afford it when I found almost the exact same dress on JJs House website for about £200! Even assuming I would need to have it altered and allowing for customs charges it would still be a lot cheaper than the 'real' thing. Have read all the reviews and am really nervous about ordering, taking a gamble on the bridesmaid dresses is one thing, but the wedding dres?! Can you offer any advice?
My friends bridal seamstress said she has had quite a few brides bring in jen jen house wedding dresses and they are really good quality and well made for the money they charge . Ive seen a bolero that looks lovely and is only £37 . Think i will order as the ones in bridal shops are £150+ . I got BM dresses from marks & spencers in the end . I paid £44 each and they are lovely x
DON'T order through them! I ordered bridesmaid dresses... they included shipping and handling in their fees, but when it arrived from CHINA we have to pay another $40 for exactly what they had said we paid for for EACH DRESS. NONE of the dresses came in the size or length that was ordered, even one that was custom sized. 3 were 3 sizes too big, and one was over 7 inches longer than pictured. TWO came in the WRONG colour by far! Another came with a totally different stitching and style, though the tag read the same dress. When we emailed them for a refund and exchange, they said they "thought the fabric was beauty and I hope you like your dress!", refusing to refund us. There is no customer service number to call, so there is nothing you can do about it. The tailoring for the dresses is bringing the price of the dresses up by at least double, never mind the double shipping/handling fees. They would not comply or help us in any way.Stay far away at all costs! A terrible company with no integrity, no customer service, terrible craftsmanship, terrible policies... a nightmare waiting to happen.
Please don't risk your big days by getting your dress from these people. I paid too much for a dress which is so different to the one shown on the website. and they don't accept refund too! The quality is also awful. At the time of buying I was not told I'd have to pay the importation charges, tax, etc. myself. Now I have to throw the dress in the bin after paying too much money.
A needle left inside the dress!!!!!I ordered this dress and I received it in less than a week which was really cool. Skipping the fact that the embroidery is of very low quality and the front side of the dress is shrunk underneath the embroidery, when I was trying in on, I got stuck by something sharp. It took me 15 minutes to find the needle which was placed between the lining and the main fabric. I had to spend a lot of time and money dealing with the necessary blood tests after a needle stuck, again skipping all the stress of this procedures. Thank god the blood test came out negative for the related possible problems. But seriously, I would have preferred to receive the dress later so that the tailors had enough time to check their work not to leave a needle in it and also deliver a better quality.
A needle left inside the dress!!!!!I ordered this dress and I received it in less than a week which was really cool. Skipping the fact that the embroidery is of very low quality and the front side of the dress is shrunk underneath the embroidery, when I was trying in on, I got stuck by something sharp. It took me 15 minutes to find the needle which was placed between the lining and the main fabric.
I had to spend a lot of time and money dealing with the necessary blood tests after a needle stuck, again skipping all the stress of this procedures. Thank god the blood test came out negative for the related possible problems. But seriously, I would have preferred to receive the dress later so that the tailors had enough time to check their work not to leave a needle in it and also deliver a better quality.
I would like to share my expereince, Please DONNOT BUY any dress from JJhouse, I have very unsatified expereince to purchase the dress from JJhouse.com, and also not give the refund as well...
Shipping fees and duty fees has costed me 49GBP, the dress is not shown in the website, from color prospect and also from qualify, the dress doesn't have a good shape, used a very thick material and looks very chubby and not shape your figure at all. No Customer Service number to call, and I have missed my big event. I would like to warn anyone wants to buy the dresses please be careful, please buy local website with good return service.
I think JJs house are suffering some kind of "smear campaign" at the minute. There are a couple of websites that have mysteriously had a sudden glut of very negative reviews when they have previously had what can be best described as mixed reviews - they weren't perfect (few places are) but they weren't the demons they are being made out to be either. This becomes even more suspect when most of these reviews are supposedly from someone in the UK or US but are written in pigeon English.
It clearly states on JJsHouse site that you may have to pay a customs fee so I don't understand why so many people are saying that they knew nothing about this charge.
If anything, this smear campaign has made me feel more confident about buying from JJsHouse. After all, if their competitors feel their only chance to succeeed is by destroying their reputation, they're obviously doing something right! I'm prepared to take the risk, so I'll go ahead and place my order with them and let you all know how it turns out.
@Jane C. Regarding what you think is a smear campaign, I believe it is just a lot of unhappy customers who have had similar experiences as mine. I am a sixty year-old mother who hates spending time shoppiing, so I thought I could get a nice on-line dress for a good price. I found JJHouse and read all of these great reviews they have on-line and decided to try them. I paid the extra $20 to get a "custom fit". I actually ordered two dresses. One of the dresses fit fine and looks okay. There was an odd seam that ran down the front-center of the dress which I hadn't noticed in the picture, and that bothered me a little. But overall, I think I can at least wear it. The second dress was made incorrectly. The hips were 3.5" too small. I sent a picture of the dress with the tape measure actually showing the incorrect size, and they disputed my claim and offered me a 15% refund! For my $152, I could have gone shopping and found a nice dress that actually fit. If you are determined to do business with this company, I just hope you have better luck than I did. I certainly will never use them again! By the way, I live in the Atlanta, GA area of the US. Also, there are a lot of You Tube videos about the dresses from this company, and the girls all look like they're Chinese, so who really knows what to believe about reviews you see on-line.
I ordered a belero/wrap from JJs House. I found the website easy to use. My order arrived very quick and was amazed by the detail and fit. The size chart on the website is very accurate. Unfortunately the colour wasn't right against the dress. I contacted them and again was amazed by the efficient way they have handled the situation. They asked for a photo, which I provided, showing the colour difference and offered a choice of refund or partial refund with me keeping the wrap. I have seen some bad reviews regarding refunds so I hope the company wont let me down. Leeds - United Kingdom